Below is a refined Refund & Returns Policy for Work4u.ch, combining best practices from the refund_returns page you referenced (https://work4u.ch/refund_returns/) and the new policy we drafted. This final version remains clear, focuses on Swiss law, and emphasizes Work4u.ch’s role as an advertising platform (not a direct seller). I’ve also made sure it lines up with how your Terms of Service are structured.
Work4u.ch – Refund & Returns Policy
Last Updated: 8,3,25
1. Introduction
Welcome to the Refund & Returns Policy for Work4u.ch, a platform run by Global Horizon GmbH at Bodenackerstrasse 69, 4657 Dulliken, Switzerland. This policy explains how Work4u.ch handles refunds or returns if you pay us for platform-related fees (like listing or subscription costs) and reminds you that Work4u.ch itself does not sell or ship any physical products or services directly.
If you’re looking for more details on using Work4u.ch in general, check out our Terms of Service. If you have questions, please email office@work4u.ch.
2. Work4u.ch as a Listing Platform
- We Only Advertise: Work4u.ch is a Swiss-based online listing site helping people post or find job offers, services, events, and rentals.
- No Direct Sales: We do not own, ship, or control any items or services posted on the site. Instead, we connect you with others.
- Advertisers’ Responsibility: If you buy or rent from a listing, your deal is with that advertiser, not with us. Any refund or return for a product/service from that advertiser must follow their policies, in line with Swiss law.
3. Payments to Work4u.ch
3.1 Types of Fees
- Listing Fees/Commissions: For example, if you place a job ad or rent out your apartment, we might charge a small fee or commission when you find success.
- Subscriptions: You may pay us for special “premium” options, such as highlighted listings or advanced features.
3.2 Non-Refundable or Partially Refundable
Most Work4u.ch fees are not refundable once the service (like posting a listing) is provided. We might, however, give a partial or full refund in limited circumstances (e.g., a major technical error on our side prevented your listing from showing at all).
1. Listing/Commission Fees
- Service Rendered: If your listing was successfully posted or the commission-based service was used, we consider that service delivered.
- Site Failure: If you truly couldn’t post or access your listing due to a problem purely on our side, email office@work4u.ch within [X] days so we can investigate and possibly refund.
2. Subscriptions
- No Refunds: If you sign up for a premium plan and stop using it early, we generally do not refund the unused portion.
- Rare Exceptions: If a big technical glitch completely blocks your subscription benefits, we may consider a partial refund, depending on how long the issue lasted.
3.3 How to Request a Refund (Platform Fees)
- Contact Us: Email us at office@work4u.ch with “Refund Request” in the subject line.
- Investigation: We’ll check logs for any technical errors on our side.
- Decision: If it’s clearly our fault, we’ll decide if you get a partial or full refund (depending on the lost service period).
4. Product or Service Refunds from Advertisers
- Advertiser’s Own Policy: Since Work4u.ch does not sell any goods or provide services directly, you must follow the advertiser’s refund/returns policy for what they offer.
- No Control: We can’t force an advertiser to refund you if you’re unhappy with their item or service. Swiss law typically leaves that to buyer-seller negotiations.
- Complaints: If you think an advertiser misled you, or they’re refusing to follow Swiss rules, you can visit our [claims page] or email us. We may help with logs or listing info, but we’re not a judge or enforcer.
5. “Claims” Process
We have a separate claims page, if you wish to file a complaint about:
- A listing you paid for (e.g., an event or a service that didn’t happen).
- A subscription or listing fee that you believe was wrongly charged.
Work4u.ch can:
- Review your complaint,
- Share chat or listing details if allowed by Swiss privacy laws,
- Advise you on next steps (like contacting the advertiser or taking legal action),
- Potentially offer a partial platform-fee refund if the error was on our side.
But we cannot guarantee money back from an advertiser.
6. Impact of Swiss Law
- Online Right of Withdrawal: Swiss law does not require a mandatory “cooling-off” period for online purchases in all cases, so advertisers might not let you cancel or return something easily.
- Check Each Listing: Always see if the advertiser states a refund, exchange, or warranty policy. If they haven’t stated one, you might have fewer options, unless Swiss consumer laws specifically apply.
7. Changes to This Refund & Returns Policy
We may update this policy as Work4u.ch evolves. If we do, we’ll post a notice on our site. Continuing to use Work4u.ch means you accept the updated policy.
8. Questions or Feedback
If something here is unclear, or you believe we should handle a case differently, please email:
office@work4u.ch
We want to keep Work4u.ch friendly and transparent for everyone using it in Switzerland.